Family Friendship Gifts FAQ
How long will it take for my item to get delivered?
All of our items are made to order!
Believe it or not, we don’t carry stock of products with your photo on them. :) Because of this, production time will vary depending on the level of customization.
The estimated delivery time of your product is stated on the sales page, sometimes there are shipping delays due to weather or other unforeseen issues.
You will get your item within 10-20 business days of ordering. Most items, however, do ship much faster than that.
NOTE: Our store has products that are produced and shipped from different locations. If you order more than one item from us then most likely the items will arrive in separate packages. They will also sometimes arrive on different days. Just remember that it is normal for your order to arrive in separate packages.
How can I track my order?
When you order with Family Friendship Gifts you are emailed out a unique order ID. You can look up your order at any time here: https://www.familyfriendshipgifts.com/track. If you don't have the order ID you can also alternatively look up your order by email on that page.
I see multiple charges on my card, how do I get one removed?
In the rare event that a card receives a double charge for an item please contact support and we will issue a refund for it immediately. Support is best reached at firstname.lastname@example.org.
Whoops, I ordered the wrong size, can we change it?
If the item hasn't been made yet, yes we can still change the size for you.
If it's already been made, unfortunately, no.
Please contact support at email@example.com immediately to see if we can get the size changed for you, most people notice it right after they order and we can get it switched for them pretty easily.
The mug I received was broken, how can I get a new one?
We have no problem sending a replacement if this happens.
Our shipping partners normally do a wonderful job, but occasionally things get broken in transit. Unfortunately, once it leaves our hands, we have no control over it.
Please contact firstname.lastname@example.org with a photo of the broken mug and your order details and we'll get you a new one out to you ASAP!